The top-end Virgin Media Hib 5 comes with five antenna, fewer than its rivals, but the overall specs should help your WiFi stretch even further into the home. Open a web browser and go to 192. We would like to show you a description here but the site won’t allow us. Customers can return. In store only. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. I didn't get any information about recycling old router. In the event you change service or close your account, it's important that you return any equipment to us. No setup fee. Please help. co. I don't work for Virgin Media. Lines are open 12pm-10pm, 7 days a week. I moved to a new area that didn’t have Virgin Media available. * Call costs may vary. Eventually I got sent a returns box to return my old router, and was told Yodel will be in touch to arrange a collection. Assuming your home network includes your own router put the 5 in modem mode. How to Dispose of Old Routers. We are returning our Virgin Media router and received a text saying that there will be a 'doorstep collection' tomorrow. Virgin Media; My Virgin Media; Shop; Help; Virgin Media. You will find the PM in the top right corner of your page in your inbox. 3m items, including. The guidelines provided here are for Virgin Media Hub 3, Hub 4, and Hub 5 routers. What you are asking for is a continuous log of connections, and that is not available from such a simple device. Virgin Media hubs offer excellent, intelligent Wi-Fi coverage and signal strength. Please read the FAQ'sI've recently moved over to virgin media 200. Are you seeing such a discrepancy and calculate when it occurred?-- I'm a Very Insightful Person, I'm here to. 0 hub. Concerningly, the corporation did not appear to want the brand-new, unused box back. Peel off this label sticker and place. This is the mode you choose if you’ve decided to use a third-party router, such as the Netgear Orbi system or Google Wifi. Virgin Media package. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. com, the comparison and switching service. Hi @Tanicha23. It supports Wi-Fi 6 and also includes a 2. At Clearabee we have a number of options that can see your routers and other items collected from your home. Virgin Media O2 is already doing some great work in encouraging customers to recycle – nine million routers and set-top boxes have been refurbished and reused since 2014. Although this question has appeared before the answers vary and I need definitive advice. com/recyclingkit but this link. Hey @mburnip12, thanks for reaching out to us on the forums page. Click yes or agree . Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and Emergency Back-Up Line (EBUL) Dave. AFAIK you can’t run a VPN app on the XBOX itself and can’t run it on the Hub 3 - even if traffic will run through the hub. Make sure you are using the correct VM Wifi SSID and you are not using any VPN or Private. How it works. 2) Turn off the hub and disconnect any Ethernet cables. co. QuickStart, set up and connections. Another option is to donate it to a local school or community center. Options. Right now I've. From other posts it seems that VM has finally recognised the legal requipment to collect all their electronic equipment and not just the items they might re-use. The research, released on the eve of Global. Unlocks superfast broadband in 500,000 buildings. co. You can post your old kit back to Virgin and it will reuse and recycle it. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. There are better routers, this has 4 antennas and does the job. Alternatively, contact CollectPlus for help sending your package. All the information you need to setup your first Pod or fix an issue can be found here. That's more than enough, even for VIVID 200 - and means it's future-proof enough for any improvements the provider makes to its services later on. Although it can look tidier, hidden corners of your. Additionally, one in seven households has stored two or more obsolete boxes. Get the Hub ready by connecting the wires. 5 months ago I was upgraded from Hub 3 to 5. If you're leaving Virgin Media, it will send you a postal. Rewards Members can get $5 per month for. These are free open-source firmware upgrades that can deliver a wealth of new features for your router. “In 2020, we refurbished and reused 1. Go to 192. So, follow these steps on how to. Apps and extras. £8p/m extra or included with Gig1 or Volt. A recent poll by Uswitch found that 42% of British homes have an unused Sky box in storage. To convert your old router into a VPN router, you need to first configure it with VPN software, such as Nord VPN or Express VPN. HOW TO RETURN VIRGIN MEDIA BOX - SIMPLE STEPSPush the white cable (from the old Hub) into the back of the new Hub. Next, enter your username and password. com, the comparison and switching service. Options. Go to solution. Web Safe only works when you’re connected to your Virgin Broadband at home. If you are not minded to do that just take the kit to your local council recycling centre for electrical goods. Any advice you can offer would be great! Thank you. When you get a new router, your old one goes from being a really useful piece of kit to being a little bit redundant. 100. I’ve tried calling about a dozen times and the Indian call centres seem unable to understand. Go to Account settings, then Account details b. There was no label in the box but searches revealed that I could recycle via. Information about your Super Hub router and 50Mbits Business Broadband. Does anyone know if the 'doorstep collection' involves disconnecting it for us? The cable runs outside the house then back in. If this is just for wifi in the room and you don't need extra ethernet ports, something simple like a TPlink accesspoint will do the job. Further exclusions & legal stuff apply. Bear in mind that you might have to pay for this call - the best time to ring is 8am Monday-Friday or 9am on Saturday to cut down your time on hold. Superhub 5 its great 👍. A coax cable will also need to be installed by Virgin Media for the live TV signals. 13-12-2021 15:21. The Virgin Media team" So, based on that text and email, a week later I took the equipment along to a recycling centre (you're not supposed to dispose of electrical equipment in your rubbish and it seemed like an expensive piece of kit to simply throw away, so recycling centre it was!). They never did, I reached out to the customer service team and said no one collected, they said again Yodel will reach out to arrange collection…no one did. If you’re having problems with our broadband connection, visit our improve WiFi connection page. Wait for a few seconds, and then press the power button to turn the router. That could come up in handy as Virgin continues to upgrade its speeds beyond a gigabit. At this point I sent all my equipment back to virgin (2 tv set top box's and. Superhub 5 its great 👍. The research, released on the eve of Global Recycling Day,. Virgin Media Intelligent Mesh Wi-Fi Pod ReviewWatch Virgin Media Hub 5 Review to GrumpyMan's REVIEW. Excludes broadband faults and broadband network outages. The Hub’s IP address changes from 192. $150 $172 Save $22. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. 13-12-2021 15:21. NOW… power up the VM hub and wait 5-10 minutes for The Hub to initialise and and you should get a connection. If you have trouble, do a DSAR request of the recording (held up to 6 months). First published on Tue 4 Apr 2023 03. Options. A recent Uswitch survey has shown that 42% of UK households have an unused router in storage. This is a great idea if you want to implement VPN services, QoS, or any other performance WiFi features that you are after. If the plan is to cancel the Sky broadband and use the VM broadband then especially if there's a new cable required, do not phone to cancel the Sky broadband until after the VM connection is in. £30-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. I'm a Very Insightful Person, I'm here to share knowledge. VM should move the box for free and do a proper install in the location you want. This means we're helping to fund a network of collection points near where you live, where you can drop off your old kit for recycling,. Sometimes, a simple reboot can fix the problem. The honest truth is: no, Virgin WiFi does not have weak security. Quickstart is the quickest and easiest way to setup our services. Best of all, for many, it’s a free upgrade. Virgin Media recycle kit usually comes with a letter. It's at least 7 years old! We would love. 3 million items such as routers and set-top boxes in 2020, meaning fewer items ending up in landfill. Weve been with Virgin for YEARS. Remember, have your Virgin Media network name and WiFi password ready. They will be charged for not returning any rented equipment that VM want back. The best way to cancel Virgin Media is over the phone. To do this, you’ll need to wait until you receive your tracking email. 5Gbits/sec Ethernet port for even faster wired connections. If you have purchased one of our Smart Home bundles with Google Nest (below) between 2/11/2020 - 20/11/2020 and you have a technical question then please call our dedicated Smart Home Help team on 0345 604 8859 *. Account - Mobile. [MOD EDIT: Subject title changed for clarity] - 5163069. If so run the VPN software on it and connect the XBOX via it. D01 C9W8. Weve been with Virgin for YEARS. 0. I've moved the router away from the TV, as I've found this can supposedly interrupt the Wi-Fi connection, this hasn't worked. 8 million devices – with zero going to landfill. Click System Log. Aside from well-known hacks to security standards such as WPA2, individual router models can have bugs that make them vulnerable to hacking---locally through Wi-Fi, or through. Alessandro Volta. Red power light on the Virgin Media Hub 3. If you've got a Virgin TV V6 box, make sure the standby settings are. Virgin Media are part of the Government approved "Distributor Take-Back scheme" (DTS). With the Hub Powered on use a paperclip or similar (I use a mobile phone SIM Slot tool) and do a pinhole reset. uk - A recent Uswitch survey has shown that 42% of UK households have an unused router in storage. You can also sell it online or through a used electronics store. 0 on Trustpilot, though this is actually ahead of its closest competitors. 5Gbps ethernet port. 21 EDT. Back a step. Account - Cable. They left VM months ago and had two old TiVo boxes, a Hub 2ac, and a Hub 3 lingering around with no instructions or label received to return them, so after checking on the site and none of this kit meeting the re. Slow performance. Find out where and how to recycle a specific item, either from home or. 3. Contact your ISP. Accessing Your Router Settings. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. Discover common issues and learn how to resolve them with our step-by-step guide to fixing WiFi problems. It stands vertically as a black monolith (you can't wall mount it) with four Gigabit Ethernet ports at the back (the. 1. - Not all support team members are aware of this information when providing assistance. Longer internal coax cables are available if placement of the Hub needs to be changed. Set up a guest network. 0) than the Wifi6 AP (255. Connectors are two generations old, likely late NTL or very early Virgin Media (10+ years old). Hello, I recently moved into a rented property. on 03-01-2022 18:08. Commenced the roll out of our Hub 4 router, which is 39% more power efficient, when taking its increased functionality into account. Download your label, post it for free. I have a large house and get full coverage. Although this question has appeared before the answers vary and I need definitive advice. Network Switch. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. Virginmedia is legally required to collect all waste electronic items for collection under the WEEE Regulations. To upgrade your router, you’ll need to put your Virgin Media Super Hub into modem only mode to switch off all of your Super Hub’s other functions. 1 (192. We understand that having internet problems can be really frustrating, that’s why we’ve provided you with some broadband help and support so you can get all the information you need. The SH2 is covered by VM anyway and the Mac is covered not only by apples 3 years care but also their 6. They detect the signals and send back data of their own via invisible WiFi. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. uk. The Ethernet cable/socket can likely be used for the internet connection from the TV box to the router - for ‘control signals’ and TV on Demand, TV apps etc. Huzzah! To those who thought it might be a scam I was worried too, but the collection has been logged on my virgin media account and a receipt emailed from a legitimate virgin email address so it all looks legit. The hub’s network log is monitoring the broadband connection between the hub’s built in cable modem and the CMTS, it has nothing to do with wifi, which is the wireless network in your house between the hub and your own devices. Today we offer four multi award-winning services - fibre broadband, TV, mobile and home phone. Thick walls have a big impact on your Wi-Fi signal strength. Power on the hub and leave it five minutes to settle down . The. $150 at Amazon. Hi, We actually left Virgin Media in March this year but still have the TiVo box and router. Update: Steve the virgin media guy came today and took the router. If we don't require your kit back we ask that you dispose of it in an environmentally friendly manner. All that being said and done, I'm now getting emails and text about sending the old hub back. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. Recycle mobile devices – select your model to see how you could turn your unwanted devices into cash with O2 Recycle. As more Wi-Fi 6 devices come out, Virgin Media customers will start seeing the benefit of having a Wi-Fi 6 router . Virgin Media O2 announced the success of its pioneering O2 Recycle scheme, which successfully saved more than 250,000 devices from landfill in 2022. 1). Excludes broadband faults and broadband network outages. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. Open Login Popup . No broadband, no phone. The guy stated make sure to take to a local dump and not just dump in a normal bin. In the airing cupboard I discovered an old virgin media router modem that must have been used by one of the previous tenants. Redeem Offers. There are millions of old Sky boxes collecting dust in British homes, so we’ll show you how to recycle or sell yours. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. Options. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. This will include creating a new network name and password for the pod. There are millions of old Sky boxes collecting dust in British homes, so we’ll show you how to recycle or sell yours. VM BB TV Landline. on 15-11-2022 19:12. Avoid thick walls. If you have an earlier Super Hub model, please be aware that the instructions might differ. Networking and WiFi. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. 11ax), improved security (e. 5 out of 5. This latest future-proof WiFi. Jhub24. on 03-06-2023 09:36. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Use the old router as a network switch. Go to 192. Virgin Media customers can get a free upgrade this week - but they need to switch off their routers for a reboot first. Status in the router's web interface reads 'No RF signal detected' A router check tells me to check my coax cables (checked) and that my router temperature is normal. 13-12-2021 15:21. Mobile operator and broadband ISP Vodafone UK has today unveiled new changes that aim to encourage customers to repair, trade-in and recycle their old mobiles. 16-10-2022 17:16 - edited 16-10-2022 17:20. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. This means the WiFi password or network name could change back to our default settings. Hi - as per title, first noticed 5am this morning (23/02). WiFi Max. Step 2: Wait at least 15 seconds. Our most popular rubbish removal service is our ‘Man and Van’ collection. 5G port, works perfectly on my Hub5 connected to my Ubiquiti Dream Machine Pro router with an SPF+ port with a RJ45 module. On this letter, there is a label sticker. ” At present Vodafone. 06-05-2019 12:19. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living – check our pages for more help, you do have other options rather than cancelling. One of the settings you may have previously accessed using the address above is the one to put the Virgin Media router in modem-only mode. We would like to show you a description here but the site won’t allow us. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. In response to fairenough100. Regardless of what VM may say, a domestic Hub needs a full 60 press of RESET and then to be left to factory reset / restart. The second method is to send an email to Virgin Media requesting a return kit. 0. In North America you can choose to purchase your own modem. Recycle or return your kit. We've identified 14 new uses for old routers: Wireless repeater. Virgin Media’s WiFi network is password protected, meaning there are two layers of protection for their. You can call 150 from your Virgin Media phone or mobile or 0345 454 1111 from any other phone. Given all the UK calls are recorded it will be verified that she told me to Bin it. Install your TV This section will take about 30 mins. Guest Wi-Fi connection. Here you’ll find all the help you need for Virgin Media related problems and issues. At Clearabee we have a number of options that can see your routers and other items collected from your home. 19-02-2021 14:55. on 26-09-2023 17:25. How to Dispose of Old Routers. You should look at getting a better router and use hub in modem mode. SpeedStep 1: Modem Only Mode. co. 168. Should all be working. Although this question has appeared before the answers vary and I need definitive advice. To return your equipment, simply click the link and follow the instructions. com, the comparison and switching service. The telecoms giant has today launched 'Intelligent Wi-Fi', which offers to improve Wi-Fi speeds in hard to reach areas of the home via a free upgrade to its latest broadband router – the Hub 3. virg. I am putting a complaint in with ofcom along with all the evidence I have. Fibre-optic speeds are a bonus for me, I mainly just want an improvement on WiFi strength - is the Virgin Media Hub an improvement on an outdated router or is it as bad as some people suggest?Virgin Media is a telecommunications company from England, founded in 2007, which provides telephone, television and internet services in the United Kingdom. Powered by unlimited lightning-fast broadband, our Hub serves up the WiFi strength you need to scroll, meme. Modem mode is the best you can possibly do, it'll disable all of the routing features of the hub, leaving just the cable modem part - and it's this you can't replace. 168. 2019 performance. So just wanted this on record. DL14 post code. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. However, with the Hub 5, Virgin Media might have made a router worth keeping. Router login. No, you can keep using the same phone you’ve always used. When you leave us, upgrade your service, or receive a replacement for faulty kit we ask that you return your equipment for recycling should we ask for it. About our broadband help and support page. Power off the Hub and your router/mesh system. Virgin Media reports it has achieved zero waste to landfill operations for the first time, and since 2014 has reduced its operational carbon footprint (scope 1 and 2) by 46 per cent and refurbished and reused more than 8 million products, it has revealed in its latest 2020 Sustainability Report. To recycle a BT router, you’ll need to go into your ‘My BT’ account, where you’ll see an option to ‘ return your BT kit. Go to solution. Once you have all the above ready, you’re ready to go. 0. I got a new hub 5 some months ago and I was told to recycle the old hub 3 at my local recycling depot, which I did. Now VM are asking me to return the old hub. It is owned by Virgin Media O2, a 50:50 joint venture between Liberty Global and Telefónica. There's life in your old router yet. all set up and running. Update: Steve the virgin media guy came today and took the router. Step 2: Wait at least 15 seconds. Also check out how to get started with TikTok , WhatsApp , Skype and Microsoft Teams! Router woes and intermittent drops are a thing of the past with these helpful little broadband hacks to help you get the most oomph from your WiFi. 3 million devices – hundreds of tonnes of e-waste – with zero going to landfill. If you enable modem mode it will allow you to connect your own WiFi router to your Hub 3. If you do want to invest in better equipment, you would need to get either a…. At the time of writing all Virgin Media broadband packages slower than its flagship Gig1 (1Gbps) broadband package come with its Hub 3 router. Thanks My Virgin Media makes managing your account easier with all your information in one place. To log into the interface to change settings you need to use the Setting password, not the wifi password. . Working hard to help connect the nation, shop our offers and order online. Here are some tips on how to do it: First, check with your service provider to see if they have a recycling program for old equipment. In the airing cupboard I discovered an old virgin media router modem that must have been used by one of the previous tenants. Virgin has published guidance here . If you’ve got a permanent red power light. Virgin Media customers can return their equipment for free. At TalkTalk, we're doing all we can to protect the environment. 255. Hi I have a constant red light on my router 3. Virgin Mobile package. Click on the “> Check router status” button. Once your BT broadband service goes live, you should ensure your old Virgin Media broadband service has been cancelled. 1; Login with your username and password, default will be shown on. Find our clever collection of Telly Hacks here, plus easy ways to stay connected here. But the part that says you should recycle some old items is wrong. The plastics industry, oil and petrochemical exporters, including Russia and Saudi Arabia, have said a global deal should promote recycling and re-use of plastic,. Remove any unwanted software that may have been installed. The 192. From there, the setup is nice and simple. Once your Sky broadband service goes live, you should ensure your old Virgin Media broadband service has been cancelled. The power light at the bottom of the device is the only light that should shine if everything is working normally. 10 REPLIES. VM absolutely will not allow any third party equipment to be directly connected to their network, so anything you were to purchase and connect up. on 19-03-2022 08:11. Sky Q 2TB box - £135 Sky Q Mini box - £50 Sky Q Hub/Sky Broadband Hub - £50 Sky Broadband Booster - £35 Depending on your contract, you will have a specific amount of time to return your equipment. Virgin Media Super Hub and Super Hub 2 TalkTalk HG635, HG523a, and HG533 Several routers from BT, including the Home Hub 3B, 4A and 5B, and Plusnet's Hub Zero 270N, passed all the security tests. Have been told that some customers have been charged when not returning equipment, however included with the TV360 box have a leaflet stating please recycle your old kit. Bear in mind that you might have to pay for this call - the best time to ring is 8am Monday-Friday or 9am on Saturday to cut down your time on hold. Another option would be to get a suitable router, use the hub in modem mode and run the VPN software on that router. A cable of 10m from the current location would probably need the technician to set it up again from the cabinet as the signal,levels will change. London, UK – 16 March 2023: To mark World Recycling Day 2023, Virgin Media. Last year, Virgin Media O2 recycled. If the VM hub and your PC are in different rooms, you would need to get a wi-fi adapter for the PC and connect wirelessly. Unplugged router, etc. Available with M50 broadband or faster. Got my new router sent out. At the start, log in to your router, check how to Open Admin Page. Networking and WiFi. It will cost £25. £20 odd should do it. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. But don't just leave it in a cupboard to gather dust. co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. . Virgin's speeds are twice as fast for the same price, but I keep hearing from people that they sacrifice a lot on the router to make that happen. Guest Wi-Fi is a standard feature on many Wi-Fi. 184 Comments. The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. If it didn't do so it would soon run out of addresses. Further exclusions & legal stuff apply. Depress the pinhole switch for a timed 60 seconds then release. Recycle. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones. 00 am this morning I get a text and email asking me to please return unused equipment. 3m items, including set-top boxes. Virginmedia is legally required to collect all waste electronic items for collection under the WEEE Regulations. How to recycle your Virgin Media router. 168. Say for example, if you have your Virgin Media Hub in router mode and switch it to modem mode, when connecting a new router, the MAC address will be different, this will cause a new IP lease to be allocated to you. In response to Fiz1605. received a text the night before and the morning of collection to say they would be arriving , no time given, so waited in all day nobody turned up and received a txt at. Due to this, I think an engineer's visit will be required to be on the safe side for you.